Free shipping for all orders

Save 25%

Novarhome Cold Therapy Machine with Programmable Timer, Portable Ice Machine for Knee After Surgery, Knee Replacement Recovery System with Compression Pad for Shoulder, Hip and Ankle

$149.99

$199.99

Color: White

In stock, ready to ship
Secure online shopping
American Express Apple Pay Google Pay Mastercard PayPal Union Pay Visa

Overview

At NovaRHome, we are committed to delivering our premium, intelligent home appliances and equipment to you in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website or other authorized channels.

Shipping Fees

NovaRHome currently offers complimentary standard shipping on all products within our standard delivery areas. Please note that additional charges may apply for:
  • Deliveries to remote areas
  • Special handling requirements for certain products
  • Express shipping options (when available)
  • International shipping (where applicable)

Delivery Timeframes

Standard Delivery

For standard-sized products:
  • Processing Time: 1-2 business days
  • Transit Time: 3-5 business days
  • Total Estimated Delivery: 4-7 business days from order confirmation

Specialized Delivery

For heavy or oversized products:
  • Processing Time: 1-2 business days
  • Transit Time: 10-15 business days
  • Total Estimated Delivery: 11-17 business days from order confirmation
Heavy Product Definition: Items exceeding 66 lbs (30 kg) in net weight.
Oversized Product Definition: Items exceeding 108 inches (274 cm) in unilateral length or 165 inches (419 cm) in perimeter.

Shipping Destinations

We currently ship to all major cities and regions within our service areas. Delivery to certain remote or difficult-to-access locations may:
  • Incur additional fees
  • Require extended delivery timeframes
  • Be subject to carrier-specific restrictions
Please contact our customer service team to confirm shipping availability for your specific location.

Order Processing

Your order will be processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
All orders are subject to product availability and verification. You will receive an email confirmation once your order has been processed and another notification when your order has been shipped, including tracking information where available.

Order Modifications

Important Notice: Once your payment is completed, please inform us immediately by phone or email if any modifications are needed before we dispatch your package. This includes changes to:
  • Shipping address
  • Product specifications
  • Order quantity
  • Special delivery instructions
Any modification requests received after your order has been dispatched may result in additional fees, including but not limited to re-routing charges, return shipping costs, or restocking fees. These additional costs will be the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your shipment through:
  • The tracking link provided in the shipping confirmation email
  • The "Order History" section of your NovaRHome account
  • Our customer service department

Delivery Procedures

Standard Deliveries

For standard-sized products, the carrier will deliver to your doorstep. Someone must be present to receive and sign for the delivery.

Specialized Deliveries

For heavy or oversized items, our specialized delivery service will:
  • Contact you in advance to schedule a delivery appointment
  • Deliver to the nearest accessible entrance of your delivery address
  • Require signature confirmation upon delivery
Please note that our standard delivery service does not include:
  • Assembly of products
  • Removal of packaging materials
  • Installation services
  • Removal of old appliances
These additional services may be available for purchase. Please contact our customer service department for more information.

International Shipping

For information regarding international shipping options, duties, taxes, and delivery timeframes, please contact our customer service team.

Shipping Disruptions and Delays

NovaRHome is not responsible for shipping delays caused by factors outside our control, including but not limited to:
  • Extreme weather conditions
  • Natural disasters
  • Customs delays
  • Carrier service disruptions
  • Incomplete or inaccurate shipping information provided by the customer
We will make reasonable efforts to inform customers of any known shipping disruptions that may affect their orders.

Contact Information

If you have questions or concerns regarding your shipment, please contact our customer service team:

Last Updated: May 15, 2025
NovaRHome reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Introduction

At NovaRHome, we are committed to providing premium, innovative home equipment and smart appliances that meet the highest standards of quality and performance. We stand behind our products and want to ensure your complete satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions for returning products purchased directly from NovaRHome and receiving refunds or replacements.

Warranty Coverage

All NovaRHome products come with a standard 12-month warranty from the date of delivery. This warranty covers manufacturing defects and malfunctions under normal use conditions. The same warranty terms apply to replacement products, with the warranty period continuing from the original purchase date.

Return Eligibility

You may return products purchased directly from NovaRHome within 30 days of delivery for approved reasons, as detailed below. All returns require prior authorization from our customer service department.

Return Process

Step 1: Contact NovaRHome customer service through our Contact Us page. Please provide your order number, the reason for your return, and necessary documentation (photographs or videos) to verify your claim.
Step 2: Our customer service team will review your request and documentation, then offer an appropriate solution based on our policy guidelines.
Step 3: Once both parties reach an agreement on the resolution, our customer service team will provide you with return instructions and a return authorization number. Important: Please do not return products to the sender's address on your package without authorization.
Step 4: Return the product as instructed (if required). Upon receipt and inspection of your return at our warehouse, our customer service team will process your refund or ship your replacement product. Refunds will be issued to your original payment method within 2-14 business days, depending on your financial institution's processing times.

Eligible Reasons for Free Returns

Return Reason Documentation Required Notes
Dead on Arrival (DOA) Photos/videos of the damaged product You may reject delivery if damage is visible upon receipt
Wrong Item Received Clear photos of the item received, including SKU/PN number and all shipping labels on the package Please retain all original packaging
Item Does Not Match Description Photos demonstrating the discrepancy between the product and its description Please specify which features differ from the description
Quality Issues Photos/videos demonstrating the quality concern Please describe the specific quality issues encountered
Missing Parts Photos of the complete package contents Please identify which parts are missing compared to the product specifications
Note: All free return requests must be accompanied by the specified documentation for verification purposes. Once verified, NovaRHome will provide an appropriate solution, which may include replacement, repair, or refund.

Non-Eligible Reasons for Free Returns

The following situations do not qualify for free returns, and the customer will be responsible for return shipping costs and a restocking fee where applicable:
  1. Change of mind or no longer needed
  2. Incorrect product ordered by customer
  3. Incompatibility with other equipment (unless compatibility was explicitly guaranteed)
  4. Preferences regarding color, size, or other features that were accurately described in the product listing
  5. Damage caused by improper use, accidents, or failure to follow care instructions
  6. Returns initiated after the 30-day return period
In these cases, returned products must be in their original packaging, include all accessories, and be in resalable condition. A restocking fee of up to 15% may apply.

Refund Processing

Upon approval of your return, refunds will be processed as follows:
  1. Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  2. Refund Timeline:
    1. Credit/Debit Card: 2-7 business days after processing
    2. PayPal/Digital Wallets: 1-3 business days after processing
    3. Bank Transfers: 5-14 business days after processing
  3. Refund Amount: The refund will include the purchase price and any applicable taxes. Shipping charges are refunded only if the return is due to our error or a defective product.
If you have not received your refund within the expected timeframe, please contact our customer service department or your financial institution for assistance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service department within 48 hours of delivery. Please provide clear photographs of the damage or defect to expedite the resolution process.
For items damaged during shipping:
  1. Preserve all original packaging and take photographs of the damaged packaging and product
  2. Contact our customer service department immediately
  3. Do not use or attempt to repair the damaged item

Special Product Categories

Certain product categories may have specific return conditions:
  1. Customized Products: Items customized to your specifications may not be eligible for return unless they arrive damaged or defective.
  2. Closeout or Final Sale Items: Products marked as "final sale" or "closeout" may have limited or no return options.
  3. Bulky or Oversized Items: Special arrangements may be necessary for the return of large or heavy items. Please contact customer service for guidance.

International Returns

For international orders, additional restrictions may apply based on customs regulations and cross-border shipping limitations. International customers are responsible for any duties, taxes, or customs fees incurred during the return process unless the return is due to our error.

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team:

Policy Modifications

NovaRHome reserves the right to modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Last Updated: May 15, 2025

About this item

  • Effective pain relief: Are you suffering from pain? NOVARHOME shoulder surgery ice machine provides continuous, soothing cold water circulation to relieve local pain and swelling. Say goodbye to the troubles of pain and swelling
  • Customizable cryotherapy: The cold therapy machine for knee replacement is equipped with a smart remote control: with 6 timer settings (10/20/30/40/50/60 mins) and 5 flow rates. You can adjust these settings according to your needs, allowing you to enjoy personalized cold therapy at home and say goodbye to pain
  • Long-lasting cold therapy: This ice therapy machine for shoulder features a 3-tier insulated bucket with a large 19-quart capacity that can hold up to 10 bottles of frozen water. It provides up to 12 hours of continuous cold therapy, so you can focus on your recovery
  • Comfortable use: This ergonomic compression cold therapy pad features adjustable Velcro straps and can be used on the knees, shoulders, ankles, feet, hips, and legs to relieve pain and swelling. It is ideal for athletes, seniors, and post-surgery rehabilitation patients. Tip: For shoulder use, have someone help you apply the pad
  • Silent running: This cold therapy system is equipped with an upgraded ultra-quiet pump that produces minimal noise. This allows you to enjoy uninterrupted cold therapy in a quiet, relaxing environment, free from the distraction of noise

Q: How do I maximize the suction power of the car vacuum?
A: Fully charge the vacuum before use. The built-in 1800mAh battery provides up to 12–15 minutes runtime depending on mode. If suction weakens, recharge fully to restore performance.

Q: What cleaning functions does this car vacuum offer?
A: It’s a 4-in-1 device offering vacuuming, blowing, inflating, and pumping. Comes with multiple nozzles for cleaning cars, carpets, sofas, and inflating items like swim rings or yoga balls.

Q: How do I clean and maintain the filter?
A: The vacuum has a washable HEPA filter. Remove it easily with the double-snap design, wash regularly to maintain suction efficiency and extend vacuum life.

Q: Is this vacuum suitable for tight or hard-to-reach areas?
A: Yes, weighing only 0.74 lbs with ergonomic design and various brush nozzles, it’s ideal for corners, crevices, car interiors, keyboards, and other narrow spaces.

Q: How is this vacuum powered and charged?
A: Powered by a built-in 1800mAh rechargeable battery. Charges via USB-C cable using a USB port at home or in your car. We recommend a 5V/1A adapter for optimal charging (adapter not included).

Q: Can this vacuum be used to inflate objects?
A: Yes, it supports inflation with included accessories to inflate swim rings, balloons, vacuum seal bags, and other inflatables.

Q: Is this vacuum suitable for pet owners?
A: Absolutely. Its strong 10000Pa suction removes pet hair and debris effectively from seats, carpets, and other surfaces.

Q: What should I do if suction seems weak during use?
A: Ensure the vacuum is fully charged and check the filter for dirt buildup. Clean the filter regularly to prevent clogging and maintain suction power.

Q: Can I store this vacuum easily?
A: Yes, its lightweight, compact, and cordless design fits easily in drawers, car compartments, lockers, or travel luggage.

The Details

  • Special Feature:

    Adjustable, Compact, Ergonomic, Leak Proof, Lightweight

  • Package Dimensions:

    12 x 11 x 8 inch

  • Item Weight:

    3.3 Pounds

  • Color:

    White, Gray

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)

You also Viewed