FAQ
Order Issues
Why didn't I receive an order confirmation email?
If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
Can I cancel my order?
If your order has not shipped, you can cancel it under "My Orders". Or you can also contact our customer service team for assistance.
*Please note that we cannot cancel orders that have already been shipped.
How to check order status？
Your current order status is displayed on the My Orders and Tracking page.
How do I write a review?
Once you receive your package, please click the "Write a Review" button on the produtct page to write a review.
Can I change the delivery address after payment?
Please contact us via online chat or customer service email to update your address before your item ships.
How do I get my bill?
Please contact us via online chat or customer service email with your order number and billing address.
Shipping & Delivery
Where is the product shipped from?
Our warehouses are located in CA, TX and NJ. We will prioritize the delivery of your package from the warehouse closest to you.
How long is the delivery time?
Warewhouse processing time 1-2 business days, delivery time is 3-5 business days for general products.
How to get tracking information?
Tracking information will be updated on the "My Orders" page at the same time after the package is shipped.
Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Return & Refund
How long is the warranty period?
We provide a one-year warranty for products sold on the official Novarhome website.
How do I return my product?
Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
How do I return my product?
If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
Free returns available?
Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
How can I get a refund?
Please contact us with corresponding pictures and videos.
How soon can I receive a refund?
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
What should I do if I don't receive a refund?
Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
Payment & Promos
How can I get a discount code?
Please pay close attention to the promotion activities on our website to get a discount code.
Why is my discount code invalid?
Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.
Can I use more than one discount code on one order?
Only one discount code can be used on one order.
What are the accepted payment methods?
Paying by PayPal, Klarna and credit card is accepted.
What can I do if my payment fails?
Please check your network environment, payment method, and bank settings.