Shipping Policy

Overview

At NovaRHome, we are committed to delivering our premium, intelligent home appliances and equipment to you in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website or other authorized channels.

Shipping Fees

NovaRHome currently offers complimentary standard shipping on all products within our standard delivery areas. Please note that additional charges may apply for:
  • Deliveries to remote areas
  • Special handling requirements for certain products
  • Express shipping options (when available)
  • International shipping (where applicable)

Delivery Timeframes

Standard Delivery

For standard-sized products:
  • Processing Time: 1-2 business days
  • Transit Time: 3-5 business days
  • Total Estimated Delivery: 4-7 business days from order confirmation

Specialized Delivery

For heavy or oversized products:
  • Processing Time: 1-2 business days
  • Transit Time: 10-15 business days
  • Total Estimated Delivery: 11-17 business days from order confirmation
Heavy Product Definition: Items exceeding 66 lbs (30 kg) in net weight.
Oversized Product Definition: Items exceeding 108 inches (274 cm) in unilateral length or 165 inches (419 cm) in perimeter.

Shipping Destinations

We currently ship to all major cities and regions within our service areas. Delivery to certain remote or difficult-to-access locations may:
  • Incur additional fees
  • Require extended delivery timeframes
  • Be subject to carrier-specific restrictions
Please contact our customer service team to confirm shipping availability for your specific location.

Order Processing

Your order will be processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
All orders are subject to product availability and verification. You will receive an email confirmation once your order has been processed and another notification when your order has been shipped, including tracking information where available.

Order Modifications

Important Notice: Once your payment is completed, please inform us immediately by phone or email if any modifications are needed before we dispatch your package. This includes changes to:
  • Shipping address
  • Product specifications
  • Order quantity
  • Special delivery instructions
Any modification requests received after your order has been dispatched may result in additional fees, including but not limited to re-routing charges, return shipping costs, or restocking fees. These additional costs will be the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your shipment through:
  • The tracking link provided in the shipping confirmation email
  • The "Order History" section of your NovaRHome account
  • Our customer service department

Delivery Procedures

Standard Deliveries

For standard-sized products, the carrier will deliver to your doorstep. Someone must be present to receive and sign for the delivery.

Specialized Deliveries

For heavy or oversized items, our specialized delivery service will:
  • Contact you in advance to schedule a delivery appointment
  • Deliver to the nearest accessible entrance of your delivery address
  • Require signature confirmation upon delivery
Please note that our standard delivery service does not include:
  • Assembly of products
  • Removal of packaging materials
  • Installation services
  • Removal of old appliances
These additional services may be available for purchase. Please contact our customer service department for more information.

International Shipping

For information regarding international shipping options, duties, taxes, and delivery timeframes, please contact our customer service team.

Shipping Disruptions and Delays

NovaRHome is not responsible for shipping delays caused by factors outside our control, including but not limited to:
  • Extreme weather conditions
  • Natural disasters
  • Customs delays
  • Carrier service disruptions
  • Incomplete or inaccurate shipping information provided by the customer
We will make reasonable efforts to inform customers of any known shipping disruptions that may affect their orders.

Contact Information

If you have questions or concerns regarding your shipment, please contact our customer service team:
Last Updated: May 15, 2025
NovaRHome reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.