Return & Refund Policy
Welcome to Novarhome.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
How to return and get a refund/replacement?
Step 1: Please contact our Novarhome customer service ( Contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2: Our customer service team investigate and offer a solution based on our policy.
Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).
Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
1.Reasons Supporting Free Return
| Return reason | Note |
|---|---|
| DOA(Dead on arrival) | You can reject it directly if it is confirmed damaged |
| Wrong item sent | Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package |
| Doesn't match the description | Please provide us with some photos to show the problem |
| Quality issues | Please provide us with some pictures or videos to verify it |
| Missing parts | Please provide us with some pictures or videos to verify it |
Note: Please contact us with necessary pictures or videos for above return situations. Once verified, We will offer you a suitable solution.
2.Reasons Not Supporting Free Return
| Return reason | Note |
|---|---|
| Arrived too late |
Novarhome will not offer free returns if the delivery is delayed due to reasons out of our control. |
| Don’t want/need/like it |
Receive the item but change your mind/ Order by mistake/ Price changes/ Does not meet my expectations/ Paying high shipping cost/ Find better products |
| Without manual or non-standard manual | Contact us for an electronic or video manual |
| User’s error | Any damage caused by user’s misoperation will not be covered/ Bought wrong |
Note: For above return situations, the buyer will bear the cost of return & restock.
3. How long does it take to receive my refund?
|
Payment Method |
Refund Processing Time | Note |
|---|---|---|
| Credit Card | Within 3-15 business days after receiving the refund email (depends on your card issuer) | We will not charge you any processing fee |
| Paypal | Up to 48 hours after you receive the refund email | / |
| Klarna | Depending on your financial institution, it can take up to 14 days for the funds to show in your account. | / |
Note: If you have not received a refund within the time frame, please fell free to contact us or your card issuer.
Statement: Novarhome reserve all the right for the final explanation of the return and refund policy. If you have any questions, please don't hesitate to contact us .