Privacy & Security

Privacy Policy Summary

This Privacy Policy ("Policy") explains how your personal information is collected, used, shared, and processed when you access our website or use other services provided by NovaRHome, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the "Services") as well as the rights and choices you have associated with that information.
The different NovaRHome entities act as joint controllers of personal data (collectively, "Company", "NovaRHome", "we", "us" or "our").
Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services.
NovaRHome is operating the Services and the sale of NovaRHome brand products, and therefore, is the controller of your personal data, and is also responsible for processing and protecting your personal data.

What Information Do We Collect?

We respect the privacy of visitors to our digital properties and users of our premium home appliances and equipment, and we are committed to protecting it through our compliance with this Policy. We collect personal information when you use our Services.
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information linked to information that can be used to identify you directly or indirectly. Personal information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.
We will only collect and use the personal information necessary to comply with our legal obligations and to assist us in administering our business and providing you with the services you request.
We collect information from you when you:
  • Register on our site
  • Place an order for our innovative home equipment
  • Subscribe to our newsletter
  • Respond to a survey
  • Contact customer support
  • Interact with our website or applications
When ordering or registering on our site, as appropriate, you may be asked to enter the following information:
  • Your name
  • Email address
  • Mailing address
  • Phone number
  • Payment information
You may, however, also visit our site anonymously.

Information Collected Automatically

When you use our Services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
  • Technical data (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, click patterns)
  • Device information (hardware model, unique device identifiers)
  • Location data (general location based on IP address)

What Do We Use Your Information For?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:
  • To personalize your experience: Your information helps us better respond to your individual needs and preferences for refined home living solutions.
  • To improve our website and your shopping experience: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us respond to your customer service requests and support needs more effectively.
  • To process transactions: Including executing your payments and delivering the purchased premium, intelligent home appliances and equipment that you requested.
  • To administer site features: Such as contests, special promotions, surveys, or other site activities.
  • To send marketing communications: We may use your email address and/or phone number to send you updates about products that might interest you or promotional activities. If you don't want to receive these messages, you may opt-out using the mechanisms we provide.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We only share information with trusted partners who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates, or otherwise servicing you.
These include:
  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics service providers
  • Cloud service and hosting providers
  • Customer support services
For example, we use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Your Rights

We attach great importance to your personal information and do our best to protect your rights to access, correct, delete, cancel your account, and withdraw your consent to our processing of your personal information, so that you have the full ability to protect your privacy and security.

Access, Rectification, Portability, and Deletion of your Personal Information

You have the right to:
  • Access and receive a copy of your personal data
  • Correct or update your personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request portability of your personal data
To protect the privacy and security of your personal data, we may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

Withdrawal of Consent

You have the right to withdraw your consent to the processing of your personal data, as well as to access, correct, or delete the personal information that we collect, subject to certain exceptions.
Please be aware that there are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

Unsubscribe from Our Marketing Communications

If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages.

How Do We Protect Your Information?

We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information.
The Internet is not an absolutely secure environment. We strongly recommend that you use a secure method and use a complex password to help us ensure the security of your account. We also strongly advise that you neither share your password with others nor re-use passwords on our Services that you use on other sites. If you feel that the security of your account or personal data has been compromised, please immediately contact us.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to:
  • Help remember and process the items in your shopping cart
  • Understand and save your preferences for future visits
  • Compile aggregate data about site traffic and site interaction
  • Offer better site experiences and tools for you in the future
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are, however, not permitted to use the information collected on our behalf except to help us directly conduct and improve our business.
We use, for example, Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

How Long Do We Retain Your Information?

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.
If you no longer wish to be our customer, or cease using or accessing our Services, you can request us to close your account and delete all personal information we hold about you, subject to certain legal requirements.
If you send us correspondence, including emails, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from us to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law.
We will also retain Services usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

Third Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page or update the Privacy Policy modification date below.

Contact Us

If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, or the way your personal information is processed, please contact us via email at: privacy@novarhome.com.